YESS! · The Issues Lab™

It's Not A Skills Gap.
It's A Courage Gap.

A half-day, in-person intensive where leaders practice solving real issues — live — with Expert EOS Implementer™ Sue Hawkes.

📅 Oct 28
🕘 8:00–12:00 CT
📍 In-Person · Minneapolis, MN
💵 $500 / seat
Reserve Your Seat
01 — The Pattern

You Know The Issue.
You've Known It For A While.

It shows up on the L10 agenda. Someone reworks the wording. It gets tabled — again. Nobody names who's actually involved, so nothing actually moves. Three months later, it's still there, just softer.

Issues that don't get named don't disappear — they compound into people problems, missed Rocks, and quarters that quietly slip. Most leaders don't lack a framework. They lack the practiced courage to say the hard thing, in the room, before the stakes get higher.

AI can help you think. It cannot help your team tell the truth. ChatGPT won't notice when a conversation drifts toward safety, or flag six months of politeness overriding progress. That takes a human in the room, reading the room.

02 — What It Builds In You

In A World Where Fast Is Cheap,
Judgment Is The Premium.

The Issues Lab is one focused morning built to develop a specific muscle: the ability to walk into a room, see what's actually happening, and say it clearly — without damaging the relationship or dodging the point.

You'll leave able to name an issue in one sentence, spot the pattern behind a "resolved" issue that keeps resurfacing, and become the person your team trusts to tell them the truth.

03 — Who This Is For

For Leaders Running On EOS,
Watching The Same Issue Come Back To The L10.

Managers and emerging leaders are welcome. Self-implementing teams are equally welcome — this is a rare morning of direct access to an Expert EOS Implementer with zero ongoing coaching commitment attached.

04 — How It Works

Four Hours. One Morning. Real Issues.

Unlike a multi-week program, the Issues Lab compresses the full arc into a single in-person morning — from naming an issue cleanly to practicing it live under Sue's facilitation.

8:00 AM

Name It Cleanly

Learn to state a real issue in one honest sentence — no softening, no hiding who's involved.

9:15 AM

Spot The Pattern

Identify why "resolved" issues keep resurfacing, and where your team's conversations quietly drift toward safety.

10:30 AM

Practice It Live

Work a real issue from your own business, in the room, with direct feedback from Sue — the same rigor she brings to L10 facilitation.

05 — Every Seat Includes

What's In The Room With You

Live Facilitation

Four hours, in person, led directly by Sue Hawkes — not a recording, not a workbook.

Pre-Session Issue Submission

Bring a real issue from your business. You'll work on it, not a hypothetical.

Issues Toolkit

Practical tools pulled from Sue's book — the Issue-Solving Track, IDS unpacking framework, and Issues List Checklist.

No Ongoing Commitment

A single morning. No coaching contract, no upsell required to walk away with the skill.

06 — What Changes In Your L10

The Leaders Who Move Fastest Aren't The Ones With The Best Frameworks.

07 — Who's Leading It
Sue Hawkes

Sue Hawkes

Expert EOS Implementer™ · Author of "Issues"

Sue is the author of Issues: Remove Friction, Fast-Track Your Growth, and Ignite Your Greatness, and has facilitated thousands of L10 meetings. Her core belief: issue-solving capability isn't innate — it's buildable, with the right practice and the right room.

"Sue won't leave the room until the issue's solved. She's a living object lesson on how this has to happen." — a facilitation style participants describe as equal parts pattern-recognition and refusal to let a room off the hook.

What Leaders Say

Real Rooms. Real Issues.

"The constipation of speed is issue solving — unresolved issues slow business momentum. Sue won't leave the L10 until the issue's solved. She's a living object lesson on how this has to happen."

Dean Zuleger — Fractional COO & Integrator

"Sue has an amazing ability to notice when the team is stuck, then uses tools in her toolkit to help us push through to a mutually agreed decision."

Dustin Benz — COO, iSpace Environments
Reserve Your Seat

The Issues Lab

Date
Wednesday, October 28, 2026
Time
8:00 AM – 12:00 PM CT
Format
In-Person
Location
Brownie Conference Room
3701 Wayzata Blvd.
Minneapolis, MN 55416
Led By
Sue Hawkes
$500
Per Seat · Includes Issues Toolkit
Reserve Your Seat
Questions

Before You Reserve

Can't I just use ChatGPT for this?

AI can help you think through an issue. It can't sit in your L10, notice when the room drifts toward safety, or catch six months of politeness quietly overriding progress. That takes human judgment in the room — which is what the Lab practices.

What if my team is self-implementing EOS?

You're welcome here. The Issues Lab is a single morning of direct access to an Expert EOS Implementer, with no ongoing coaching commitment attached.

Is this the same as the Issues Gym?

No — the Issues Gym is a 3-month, three-session virtual partnership between YESS! and Ninety. The Issues Lab is a single, in-person, four-hour morning focused on practicing the same core skill in one sitting.

Issues Don't Age Well. They Compound.

The good news? Capability compounds, too. One morning. One room. Real practice.

Reserve Your Seat — $500